Betpor Privacy Policy

1 Introduction

Betpor ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy sets out in plain terms what personal data we collect from players on the Betpor platform, why we collect it, how long we keep it and the rights you have regarding your own information.

We handle personal data responsibly and only for the purposes described in this policy. Our approach to privacy is straightforward: we collect what we need to run the platform properly, we keep it secure, we do not sell it, and we give you control over your own information wherever we can.

This policy covers all interactions with Betpor — registration, deposits, sports betting, playing casino games and slots, claiming bonuses, contacting support and browsing the website. It should be read alongside our Terms and Conditions and our Responsible Gaming guidelines.

2 Information We Collect

We collect personal information in a few different ways — directly when you register or interact with us, automatically through your use of the platform, and through third-party service providers such as payment processors.

Information you provide directly:

• Registration data: Full name, date of birth, phone number, email address and a chosen password. This information is required to create your Betpor account.
• Identity verification documents: A copy of your CNIC (Computerised National Identity Card) and, where required, a utility bill, bank statement or other proof of address. These are collected as part of our Know Your Customer (KYC) process.
• Payment information: Details of the payment method you use to deposit — for example, your JazzCash or Easypaisa mobile wallet number, or the bank account details used for Raast or bank transfer deposits. We do not store full card numbers; card payments are processed by a third-party payment processor.
• Support communications: When you contact our support team via live chat or email, we retain records of those conversations to manage your query and improve our service.
• Self-exclusion and responsible gaming requests: If you request a self-exclusion or set deposit limits, we record this to ensure your instructions are respected.

Information collected automatically:

• Device information including device type, operating system and browser
• IP address and approximate location derived from your IP
• Pages visited on betpor.win, time spent on each page and navigation paths
• Betting and gaming activity — games played, stakes placed, promotions claimed and session duration
• Cookie and similar tracking technology data (see Section 5)

3 How We Use Your Data

The table below summarises the main purposes for which Betpor processes your personal data:

We only process your data for the purposes listed above. We do not use your data for unrelated purposes without notifying you and, where required, obtaining your consent.

4 Payment Data

All financial transactions on Betpor are conducted in PKR. When you make a deposit or request a withdrawal, we collect the payment details necessary to process that transaction. The specific data we handle depends on your chosen payment method:

• JazzCash & Easypaisa: We collect your registered mobile wallet number to process the transaction. Full wallet credentials are never stored on our servers.
• Raast & Bank Transfer: We collect your bank account number and account title to process PKR transfers. These details are used solely for the transaction and are not retained beyond what is required.
• Cards: Card payments are processed through a certified third-party payment gateway. Betpor does not store full card numbers. Only the last four digits and card type may be retained for reference purposes.

All payment data is transmitted using industry-standard TLS encryption. Payment records — including deposit and withdrawal history — are retained as part of your account records for the period described in Section 7.

5 Cookies & Tracking

Betpor uses cookies and similar technologies on betpor.win to make the platform work properly and to understand how it is being used. A cookie is a small text file placed on your device when you visit a website. Cookies do not contain your passwords or payment details.

We use the following categories of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that help protect your account. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display choices so you do not have to re-select them on every visit.
• Analytics cookies: Help us understand which pages players visit most, how long they stay and where they navigate to next. This data is used in aggregate — it does not identify you personally — and helps us improve the platform.
• Marketing cookies: Used to show you relevant promotions based on your activity on the platform. You can opt out of marketing cookies without affecting your ability to use Betpor.

You can manage cookie preferences through your browser settings. Please be aware that disabling essential cookies may affect your ability to log in or use certain features of the platform. Your cookie preferences can also be updated by contacting our support team.

6 Who We Share Your Data With

Betpor does not sell your personal data to any third party. We share data only where it is strictly necessary to operate the platform or to comply with applicable requirements. The categories of recipients are as follows:

• Payment processors: JazzCash, Easypaisa, Raast-connected banks and card payment gateways receive the payment details needed to process your PKR deposits and withdrawals. These providers operate under their own privacy and security policies and are contractually required to handle your data securely.
• Identity verification providers: Where we use a third-party KYC service to verify your identity documents, that provider receives only the data required to carry out the verification. Results are shared back to Betpor and are not used by the provider for any other purpose.
• Technology and hosting providers: The companies that host and maintain the Betpor platform infrastructure may have access to data as part of providing those services. They are bound by strict data processing agreements.
• Fraud prevention services: We may share transaction and device data with fraud detection partners to identify and prevent unauthorised activity on the platform.
• Legal and regulatory requirements: We may disclose personal data if required to do so by a court order, legal process or lawful request from an authority. We will only do so to the extent required by law.

We do not share your personal data with other online gaming platforms, data brokers, advertising companies or any party not listed above.

7 Data Retention

We retain your personal data for as long as your Betpor account is active and for a reasonable period after account closure to comply with our record-keeping obligations and to handle any outstanding queries or disputes.

• Account data: Retained for the duration of your account and for a period after closure. This includes registration details, KYC documents and account correspondence.
• Transaction records: Deposit and withdrawal history in PKR is retained as part of your account records. Financial records are kept for the period required to address any payment disputes.
• Support correspondence: Records of live chat and email support conversations are retained to provide context for future queries and to improve support quality.
• Marketing data: If you have opted out of marketing communications, we retain a record of your opt-out to ensure we do not contact you again. This record is kept indefinitely to honour your preference.

When data is no longer required, it is deleted or anonymised so that it can no longer be associated with you. You may request early deletion of your data by contacting support, subject to any legal retention obligations that apply.

8 Data Security

Betpor takes the security of your personal data seriously. We apply a range of technical and organisational measures to protect your information from unauthorised access, accidental loss, destruction or alteration.

• Encryption in transit: All data exchanged between your browser or device and the Betpor platform is encrypted using TLS (Transport Layer Security). Look for the padlock symbol in your browser address bar when visiting betpor.win.
• Encryption at rest: Sensitive data stored on our servers — including identity verification documents and payment references — is stored in encrypted form.
• Access controls: Access to personal data within Betpor's systems is restricted to staff and systems that genuinely need it to carry out their function. All access is logged and monitored.
• Account security: Your account is protected by a password that only you should know. We strongly recommend using a unique, strong password for your Betpor account and not sharing it with anyone. Betpor staff will never ask you for your password.
• Incident response: In the unlikely event of a data security incident that affects your personal information, we will take immediate steps to contain it and will notify affected players as appropriate.

9 Your Rights

As a Betpor player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team and we will respond promptly.

• Right to access: You can request a copy of the personal data we hold about you. We will provide this in a clear, readable format.
• Right to correction: If any of your personal data is inaccurate or out of date — for example, an old phone number or incorrect address — you can ask us to correct it.
• Right to deletion: You can request that we delete your personal data. We will honour this request where we are not legally required to retain the data. Note that some financial and identity records may need to be kept for a period after account closure.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances — for example, while a correction request is being investigated.
• Right to opt out of marketing: You can opt out of receiving promotional emails and messages at any time by contacting support. Opting out of marketing does not affect your ability to use the platform.
• Right to data portability: You can request that we provide your data in a portable format so you can transfer it elsewhere if you choose.

We will respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing the request to ensure we are responding to the right person.

10 Children's Privacy

Betpor is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps, and we may request identity documents to confirm a player's age at any point.

If we become aware that personal data has been collected from a person under the age of 18, we will immediately close the account, delete the associated data and, where applicable, return any deposits made. Parents or guardians who believe a minor has registered on Betpor should contact our support team immediately so we can take the appropriate action without delay.

11 Changes to This Policy

Betpor may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer or applicable requirements. When changes are made, the "Last Updated" date at the top of this page will be revised.

For significant changes — particularly those that affect how we use your personal data — we will make reasonable efforts to notify you through the platform or via the email address registered to your account. However, we encourage you to review this policy periodically so you are always aware of how your data is being handled.

Continued use of the Betpor platform after an update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the updated policy, please stop using the platform and contact support to arrange closure of your account.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights or have a concern about how your personal information is being handled, please get in touch with the Betpor team. We are available 24 hours a day, seven days a week.

• Live Chat: Available directly on the Betpor platform — the fastest way to reach us
• Email: [email protected] (plain text — not a clickable link)
• FAQ: Common questions are answered on our FAQ page

When contacting us about a data rights request, please include your registered name and the email address or phone number associated with your account so we can locate your records and respond efficiently.